So I thought yesterday was going to be a boring day and was completely proven wrong.
First, yesterday afternoon I had the pleasure of helping a customer service rep actually do their job.< smirk > Let me just say that I think UPS sucks ass. That said, I must give you a bit of the back story.
Several weeks ago I had special ordered new blinds for Beau's office. They were to be shipped directly to the office from the manufacturer. It seems that UPS decided that since they were unable to get into the building after hours on the day of delivery, that we had moved. Smart fucking thinking. So, instead of calling the number on the package to verify if we had moved or not, they returned the package back to the shipper in FL. In the process of returning the package to FL, they did not update the system and it showed that the package was still out for delivery here - this being found out from several phone calls to the 800# trying to track this thing. So, after business hours, and no delivery, last Thursday, I get a hold of the local manager and give him such an earful that he ended up promising several things and put it in writing and faxing it to me - which didn't guarantee shit. Because as yesterday rolled around, I still had no blinds, no tracking number, no call - nothing.
Wait, this is when it gets fun - when I call to speak with this manager I am told that he is gone until Monday, did I still wanna leave him a message? Uhhhh, no, I want my fucking package - okay, not exactly like that, but more along the lines of "Well, I want someone to track down where my package is that you guys mistakenly returned and get it to me." I was then informed, by the ever so helpful customer service rep Karen, that my package was lost and that there was nothing that the local office could do about it and the shipper needed to call the 800# and put a trace on it. Riiiiiiiiiiiight.
Well, that didn't sit too well with me - since it was their fucking fault that the package was returned and then fucking lost - didn't seem right that someone else outside of that office needed to do anything - so I ever so gently explained < read: yelled > that to her and requested to speak to her supervisor - who miraculously took just a bit of information and stated he would make some calls. Amazing how that can happen. Imagine my joy when it was the helpful Karen that had to return the call to me explaining what all she was doing to track down my package - hehehe, good thing she wasn't my waitress, I would have definitely had spit in my food. So, after several calls from her, my package was tracked to the store that I had originally ordered it from (delivered yesterday morning - 13 days after they should have been delivered here) - which ironically, had I just had it shipped to them in the first place, I would have had the blinds 2 weeks ago. Fuckers.
But wait, that's not all you get...
So, I finally make it home around 8:pm, after waiting for 45 minutes to get those stupid blinds, and I get this call from Beau asking if I am at the office, in a white shirt, working on his computer. Uhhhh, no, you just reached me at home eating dinner. Well, looking at his webcam on his desk, he could see someone sitting at his desk, in what was supposed to be a closed office. So, I call the police at the Bricktown Station to go have a look-see around the building. I am presuming that the Bricktown Station doesn't get alot of burglery calls, just alot of public drunk calls after the bars close, because they went all out on this one and sent 6 officers over to the office. I was on the cell phone with one of them after the 911 call and got to listen to the whole thing - and remotely send them a screen shot of the webcam and print it out for them here while they were looking around. (Ain't technology grand?). Anyway, they weren't able to catch the person who was in here, but were able to determine that they had NOT broken in, so they must have had a key - which fucking pisses me off since we have had problems with the cleaning crew stealing from us before and messing with the stuff in our offices - thought you had taken care of that problem, guys? Fuckers.
Gotta be the full moon.